河南开放大学管理英语4作业答案

管理英语4

学校: 河南开放大学

平台: 国家开放大学

题目如下：

1. — Is it possible for you to work out the plan tonight? —__________

A. I'll do that.

B. I think so.

C. I'd love to.

答案: I think so.

2. — This project is too big for me to finish on time. —________________.

A. Please do me a favor

B. That is a daydream

C. I'll give you a hand

答案: I'll give you a hand

3. The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.

A. these

B. those

C. which

答案: those

4. Even the best continually seek ways to ______ their skills.

A. sharp

B. sharpener

C. sharpen

答案: sharpen

5. It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.

A. that

B. /

C. which

答案: that

6. 二、阅读理解：根据文章内容，判断正误（共50分）。 Who Killed Nokia? 　　Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming. 　　It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game. 　　Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth. 　　The fear that froze the company came from two places. First, the company's top managers had a terrifying reputation. Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers. 　　Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals. 　　Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management. 　　Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments. 　　Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It's sales work.” 　　While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization. 操作提示：正确选T，错误选F。 1. Nokia lost the smartphone battle because its technology is not as good as that of Apple. 2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them. 3. Nokia's top managers were too moody to hear anything good but harsh. 4. Middle managers in Nokia delivered results more than they promised earlier. 5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.

答案: F# F# T# F# T

7. 二、阅读理解：根据文章内容，判断正误（共50分）。 Who Killed Nokia? 　　Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming. 　　It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game. 　　Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth. 　　The fear that froze the company came from two places. First, the company's top managers had a terrifying reputation. Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers. 　　Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals. 　　Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management. 　　Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments. 　　Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It's sales work.” 　　While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization. 操作提示：正确选T，错误选F。 1. Nokia lost the smartphone battle because its technology is not as good as that of Apple. 2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them. 3. Nokia's top managers were too moody to hear anything good but harsh. 4. Middle managers in Nokia delivered results more than they promised earlier. 5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.

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8. —How did your meeting go yesterday? — ____________________actually, it was really frustrating.

A. Not so good

B. Very good

C. Nothing special

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9. — If you can't say what you've come to say at the meeting, what's the point? —____________________,but I think you might need to change your approach somewhat.

A. I am not sure

B. I can see that

C. I know that

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10. I think the primary ______factor is there's been so much absence lately.

A. contributing

B. causing

C. affecting

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11. He's left now, but productivity hasn't ______that much.

A. carried on

B. caught up

C. picked up

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12. Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.

A. that

B. those

C. /

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13. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 What We Have Here: A Failure to Communicate 　　It is the thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay — with anyone. 　　Should you off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone? 　　And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of communication devices, conversations can still be troublesome. Questions are asked and answered of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.

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14. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 What We Have Here: A Failure to Communicate 　　It is the thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay — with anyone. 　　Should you off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone? 　　And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of communication devices, conversations can still be troublesome. Questions are asked and answered of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

15. — Will you go on a picnic with us tomorrow? —____________________.

A. Yes, but I'll have English classes

B. Sorry, I have an appointment with Dr. Brown

C. I'm afraid I have no idea

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16. —How can you explain the latest situation? —____________________,I know it is all my fault.

A. Sorry

B. Excuse me

C. I'm afraid

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17. If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.

A. has been suffering

B. is going to suffer

C. is suffering

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18. Who was ______ the meeting？

A. chairing

B. leading

C. charging

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19. 二、阅读理解：根据文章内容，判断正误（共50分）。 Habits of Highly Effective Communicators 　　It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders: 　　1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future. 　　2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible. 　　3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real. 　　4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work. 　　5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues. 操作提示：正确选T，错误选F。 1. Communication and leadership don't always go hand in hand. 2. The say-do gap happens when people misunderstand their leader's intention. 3. Using technical jargon makes a leader convincing. 4. Communicating sincerely is always the best. 5. Observation is as important as communication when you want to know what people really think.

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20. — Could I borrow your iPad for a few hours? —_____________

A. Yes, you can.

B. Sure, here you are. Enjoy your time.

C. It doesn't matter.

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21. — Will you help me arrange a meeting with Mr. Brown, please? —_____________

A. No, no way.

B. No, I can't.

C. Sorry I can't. I have to finish my project right now.

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22. Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.

A. treated

B. viewed

C. known

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23. In high school, I am equally comfortable______as a member of a team and independently.

A. to work

B. working

C. work

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24. The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.

A. that

B. which

C. in which

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25. 阅读理解：根据文章内容，判断正误（共50分）。 Tips for Team Building 　　When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work. 　　I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day. 　　• Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem. 　　• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done. 　　• Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans. 　　• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together. 　　• Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination. 　　If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together. 操作提示：正确选T，错误选F。 1.Team building event is traditionally related to playing games at resort. 2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building. 3. “Retreat” in the first paragraph means withdrawal of troops after a defeat. 4. Ice breaking motivates team members compete with each other. 5. A good teamwork culture enables individuals make more efforts together.

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26. 阅读理解：根据文章内容，判断正误（共50分）。 Tips for Team Building 　　When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work. 　　I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day. 　　• Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem. 　　• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done. 　　• Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans. 　　• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together. 　　• Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination. 　　If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together. 操作提示：正确选T，错误选F。 1.Team building event is traditionally related to playing games at resort. 2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building. 3. “Retreat” in the first paragraph means withdrawal of troops after a defeat. 4. Ice breaking motivates team members compete with each other. 5. A good teamwork culture enables individuals make more efforts together.

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27. — You'd better not push yourself too hard. You can ask the team and listen. — __________

A. You are right.

B. No, we can't do that.

C. I think it will kill our time.

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28. —Can I get you a couple of tea? —_________________________.

A. That's very nice of you

B. With pleasure

C. You can, please

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29. Self-esteem needs might include the ______ from a workplace.

A. rewards

B. rewarded

C. rewarded

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30. The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.

A. exceeds

B. excellent

C. excels

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31. ______ the job, employers don't want to hire people who are difficult to get along with.

A. Despite of

B. Regardless

C. Regardless of

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32. 二、阅读理解：根据文章内容，判断正误（共50分）。 The Right Way to Motivate Employees 　　It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained. 　　According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for. 　　According to the website, part of the leaked letter reads: 　　“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.” 　　“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.” 　　While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten. When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating. 　　Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions: 　　• Why are you not using the app? 　　• What is it that we can do to ensure you use our app? 　　• What do you need from me? 操作提示：正确选T，错误选F。 A CEO only needs to be passionate and enthusiastic. 2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords. 3. “A one-sided note” refers to the root of PayPal's problem. 4. When faced with internal problems, good executives find the root of a problem in their executive team first. 5. Good executives need to give feedback immediately when they are listening to the staff.

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33. 二、阅读理解：根据文章内容，判断正误（共50分）。 The Right Way to Motivate Employees 　　It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained. 　　According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for. 　　According to the website, part of the leaked letter reads: 　　“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.” 　　“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.” 　　While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten. When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating. 　　Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions: 　　• Why are you not using the app? 　　• What is it that we can do to ensure you use our app? 　　• What do you need from me? 操作提示：正确选T，错误选F。 A CEO only needs to be passionate and enthusiastic. 2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords. 3. “A one-sided note” refers to the root of PayPal's problem. 4. When faced with internal problems, good executives find the root of a problem in their executive team first. 5. Good executives need to give feedback immediately when they are listening to the staff.

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34. — Wow! This is a fantastic project! I've never known you're so creative. — __________

A. Don't mention it.

B. Great, I dare to say I am a talent.

C. Thanks for your compliments.

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35. An appreciated gift and the gesture of providing it will ______ your coworker's day.

A. look up

B. light up

C. lift to

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36. Learning new things has always been a great ______ for me.

A. motivator

B. motivate

C. motivation

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37. Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.

A. as if

B. even if

C. like

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38. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How Google Continues to Keep Employees Happy 　　Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company. 　　Working for Google comes with perks that most other organizations can't provide -- bowling alleys, free haircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products. 　　Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company. 　　“It's less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President of people development at Google. 　　Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs. 　　Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs. 　　“If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen,” May said. 　　Google does just that by hosting employee forums every Friday, where they discuss the 20 most-asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems. 操作提示：通过题目后的下拉选项框选择正确答案。 1. How would you describe Google? A. Medium-sized international company B. Large global enterprises C. Large American company 2. Which one does NOT belong to the methods that Google motivate its employees? A. Promoting the employee who has more influence on Google the higher job position. B. Shuttling the employees between home and office. C. Offering entertaining equipment in workplace. 3. Who founded Google? A. Larry Page and Sergey Brin B. Karen May C. Sergey Brin 4. If you are a normal employee of Google, what could you do EXCEPT? A. Know all information of Google and discuss questions with your leaders. B. Only work for the project you choose. C. Play bowling with your colleagues and get away from mundane errands. 5. What is Google's secret to success? A. Innovating hi-tech products. B. Paying high salary to the employees and practicing strict management. C. Valuing the happiness of its employees as much as innovating good products.

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39. — Over-the-top? You mean… — ____________

A. Well, sometimes your co-workers feel that you are too loud.

B. No, I don't.

C. Thanks a lot.

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40. — Why didn't you come to my birthday party yesterday? — ____________

A. Excuse me, my friend sent me a flower.

B. Sorry, but my wife had a car accident.

C. Fine, I never go to birthday parties.

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41. Wendy suggests that we ________ tomorrow.

A. shall go

B. should go

C. will go

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42. Linda walked at the head, ________ by her colleagues.

A. followed

B. following

C. to follow

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43. Please ask the solicitor what his ________ would be to take the case to court.

A. fare

B. fee

C. salary

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44. 二、阅读理解：根据文章内容，判断正误（共50分）。 Performance Management and Performance Appraisal 　　Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system. 　　Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by: 　　●identifying the critical positions 　　●determining the most important competencies for those positions 　　●providing the education, training and feedback required by employees 　　●holding each person accountable for their results 　　The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations. 　　To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review. 操作提示：正确选T，错误选F。 Performance management is a very important part of any quality human resource system. 2. The aim of performance management is to punish the unqualified employees. 3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. 4. Every enterprise can expect high performance from each employee. 5. “Performance management” is also called “performance appraisal”.

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45. 二、阅读理解：根据文章内容，判断正误（共50分）。 Performance Management and Performance Appraisal 　　Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system. 　　Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by: 　　●identifying the critical positions 　　●determining the most important competencies for those positions 　　●providing the education, training and feedback required by employees 　　●holding each person accountable for their results 　　The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations. 　　To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review. 操作提示：正确选T，错误选F。 Performance management is a very important part of any quality human resource system. 2. The aim of performance management is to punish the unqualified employees. 3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. 4. Every enterprise can expect high performance from each employee. 5. “Performance management” is also called “performance appraisal”.

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46. — Haven't seen you for ages. What are you busy doing now? — ____________

A. Yes ,long time no see.

B. Yeah, thanks for coming.

C. I am working part time in a bookstore.

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47. — I think I have made a great mistake. — ____________

A. I don't think so. You really made an error.

B. I don't think so. It's really terrible.

C. I don't think so. It's not your fault.

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48. Good work ________ good pay.

A. deserves

B. requests

C. deserts

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49. The workmen want to ________ the number of working hours and to increase pay.

A. delete

B. decrease

C. depress

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50. Without his assistance, I ________ the research last month.

A. would not have completed

B. could not finish

C. should not finish

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51. — If you don't believe in yourself, no one else will. — _____. Confidence is really important.

A. That's not the point

B. I don't think so

C. I couldn't agree more

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52. — Don't worry, Mum. The doctor said it was only a common cold. — ________ ! I'll tell Dad there's nothing serious.

A. What a relief

B. How surprising

C. I'm so sorry

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53. To build the reservoir（水库）， thousands of people have to be_______ .

A. relocated

B. repeated

C. reopened

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54. They depend on each other to survive. In other words, they are ______ for survival.

A. interwoven

B. interdependent

C. international

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55. _____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.

A. With

B. As well as

C. For the sake of

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56. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought. 　　Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of had been received and sorted. As , we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and . These letters, we realized, had to be shared. And so here we offer one of them to you.

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57. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought. 　　Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of had been received and sorted. As , we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and . These letters, we realized, had to be shared. And so here we offer one of them to you.

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58. —I'm going to Beijing for a few days. — _______. I wish I could go with you.

A. It doesn't matter

B. Forget it

C. I really envy you

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59. On hearing the news of ______ the major exam again, the girl burst into tears.

A. her having failed

B. she failed

C. her being failed

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60. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How to Adapt to Change in the Workplace 　　If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive. 　　Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it? 　　Tips for dealing with change in the workplace. 　　●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you. 　　●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them! 　　●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can. 　　●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those. 　　●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire. 　　●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust! 　　“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts. 操作提示：通过题目后的下拉选项框选择正确答案。 1. Enterprises carry out downsizing, reorganizing and cutting costs in order to . A. cut down on the number of workers B. reshuffle the organization C. survive 2. “No industry is exempt” means . A. No industry is an exception B. No industry is an example C. Not every industry can be exempted 3. The following questions are often discussed among scholars EXCEPT . A. How can bosses create favorable conditions for change B. How can productivity be increased C. What can workers do to get through change 4. How many suggestions does the author put forward? A. 4 B. 5 C. 6 5. From the passage, we know that Robin Sharma is . A. an expert on leadership, and personal success B. a great leader C. someone who likes to play the game of Hide and Seek

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61. — The trip ought not to take more than an hour. — ____________ . It is at least two hours.

A. I guess so

B. You must be joking

C. It depends

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62. — Sorry for being late. I should have called you earlier. —__________. I've just arrived

A. That's no trouble

B. You are welcome

C. That's all right

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63. After days of investigation, the police were ____ reality.

A. looking into

B. approaching

C. finding

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64. ______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.

A. Standing

B. Stand

C. Stood

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65. What can we expect ____him?

A. in

B. from

C. on

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66. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has coal mine inside! Many cities have museums. Some very small have museums, too. Indianapolis has a museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can talks about animals and trees. They see movies.

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67. — Have you already paid? What's my share of the bill？ — _________. It wasn't very much.

A. It's my share

B. None of your business

C. Don't worry about it

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68. — Terribly sorry to interrupt, but may I use your dictionary? — Yes,______________.

A. of course

B. it doesn’t matter

C. no hurry

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69. ______ the importance of English, we should put more effort into it and try to learn it well.

A. Given

B. Giving

C. Gave

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70. All the _____ guests are seated in the front row.

A. distinguishing

B. extinguishing

C. distinguished

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71. Their economy is export ______.

A. oriented

B. orientating

C. orientation

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72. 二、听力理解：听录音，判断正误（共50分）。 请听录音： unit7tl.mp3 操作提示：正确选“T”，错误选“F”。 1.Two different corporate cultures are discussed in the dialog. 2. Melinda's company also has a creative culture. 3. According to Jack, the important thing is to hire the right employees in the first place. 4. In a creative culture teamwork is not encouraged. 5. A creative culture is better than a collaborative culture.

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73. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has coal mine inside! Many cities have museums. Some very small have museums, too. Indianapolis has a museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can talks about animals and trees. They see movies.

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74. 二、听力理解：听录音，判断正误（共50分）。 请听录音： unit7tl.mp3 操作提示：正确选“T”，错误选“F”。 1.Two different corporate cultures are discussed in the dialog. 2. Melinda's company also has a creative culture. 3. According to Jack, the important thing is to hire the right employees in the first place. 4. In a creative culture teamwork is not encouraged. 5. A creative culture is better than a collaborative culture.

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75. — You have to believe in yourself. No one else will, if you don't. — ____________________Confidence is really important.

A. It's not my cup of tea.

B. I don't think so.

C. I couldn't agree more.

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76. —Scott，I'd like to have your opinions about my written report. —________________ But I have one suggestion.

A. That's a good idea.

B. You are too modest.

C. It looks fine to me.

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77. — Who should be responsible for the accident? — The boss, not the workers. They just carried out the order ______.

A. as are told

B. as told

C. as they told

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78. He will write to me as soon as he ______ home.

A. will have returned

B. returns

C. will return

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79. How do we expect to compete with a company that has such a huge ______ and huge resources?

A. recommendation

B. reduction

C. reputation

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80. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How Do You Create a Culture of Innovation? 　　Have you noticed the courage buried in the word encourage? To create a culture in which innovation flourishes takes courage. Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded. Here are three ways to do that. 　　Put innovation at the heart of strategy, and persist it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, lasting contributions, and early-stage new ideas at the bottom. 　　Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility. And some of those self-selected, self-organized projects might even result in a blockbuster product or line of business. For 3M, it was the Post-it note. 　　Recognize innovation in every part of the company. To build a culture of creativity and innovation, Gillette developed an innovation fair in which every unit could show off its most promising new concepts. It shows that everyone has a role to play in a culture of innovation. 　　To go from idea to successful innovation requires a great deal of support and collaboration. When people are surrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and try again. 操作提示：通过题目后的下拉选项框选择正确答案。 1. What is necessary in creating innovation culture? A.communication B.courage C.immitation 2. How does 3M create its innovation culture? A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation. C. Recognize innovation in every part of the company. 3. The word prerequisite in “Make it a job prerequisite” means . A. required as a prior condition B. going after C. prior to request 4. How does Gillette create its innovation culture? A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation. C. Recognize innovation in every part of the company. 5. The formation from idea to innovation needs . A. discussion and revise B. failure and courage C. support and cooperation

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81. 二、阅读理解：根据文章内容，完成选择题（共50分）。 How Do You Create a Culture of Innovation? 　　Have you noticed the courage buried in the word encourage? To create a culture in which innovation flourishes takes courage. Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded. Here are three ways to do that. 　　Put innovation at the heart of strategy, and persist it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, lasting contributions, and early-stage new ideas at the bottom. 　　Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility. And some of those self-selected, self-organized projects might even result in a blockbuster product or line of business. For 3M, it was the Post-it note. 　　Recognize innovation in every part of the company. To build a culture of creativity and innovation, Gillette developed an innovation fair in which every unit could show off its most promising new concepts. It shows that everyone has a role to play in a culture of innovation. 　　To go from idea to successful innovation requires a great deal of support and collaboration. When people are surrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and try again. 操作提示：通过题目后的下拉选项框选择正确答案。 1. What is necessary in creating innovation culture? A.communication B.courage C.immitation 2. How does 3M create its innovation culture? A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation. C. Recognize innovation in every part of the company. 3. The word prerequisite in “Make it a job prerequisite” means . A. required as a prior condition B. going after C. prior to request 4. How does Gillette create its innovation culture? A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation. C. Recognize innovation in every part of the company. 5. The formation from idea to innovation needs . A. discussion and revise B. failure and courage C. support and cooperation

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82. — I'd like a wake-up call at 7:00 a.m., please! — OK,________________ .

A. You will certainly make it.

B. I'll make sure you get one.

C. just do what you like.

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83. — ____________________________ —Actually I prefer working on my own.

A. Could I use this dictionary?

B. May I open the window to let in some fresh air?

C. Do you prefer teamwork or working individually?

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84. When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.

A. complicated

B. constant

C. corporate

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85. We ________ with achievement.

A. done

B. are obsessed

C. catch up

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86. We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.

A. outstanding

B. plain

C. general

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87. 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 　　This evening I met a friend at a local bar. She brought her laptop so she could show me some of her latest digital art designs. As we looked through her artwork, the laptop suddenly started making an unhealthy noise, then the screen twinkled on and off and then cut off . And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared. 　　I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptop was completely wet and empty, spilt water glass rested against the side of her purse just behind where the laptop was sitting. While we were chatting and shifting the laptop's 17 inch screen , we somehow spilt a glass of water that the waiter had inadvertently (无意地) placed behind the screen, which was out of our view. 　　When life throws id some troubles like this, it typically doesn't make any sense to us, and our natural emotional reaction might get extremely at the top of our lungs. But how does this help our dilemma? Obviously, it doesn't. 　　The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction. You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage only makes matters worse. And please remember that once it happens, that will give us an opportunity to grow stronger. 　　Every difficult moment in our lives is accompanied by an opportunity for personal growth and . But in order to attain this growth and creativity，we must first learn to control our emotions,and we must recognize that difficulties pass like everything in our life.

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88. - Wow! This is a fantastic project! I’ve never known you’re so creative. -_____________________.

A. Don’t mention it

B. Great, I dare to say I am a talent

C. Thanks for your compliments

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89. - Don’t worry, Mum. The doctor said it was only a common cold. -_____________________! I’ll tell Dad there’s nothing serious.

A. What a relief

B. How surprising

C. I’m so sorry

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90. - Do you know where I can repair my motorcar? -_____________________.

A. It’s cheap to repair a motorcar

B. Around the street corner

C. You drive too fast to damage it

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91. - Will you help me arrange a meeting with Mr. Brown, please? -_____________________. I have to finish my project right now.

A. No, no way

B. Yes, will do

C. Sorry, I can’t

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92. - Why didn’t you come to my birthday party yesterday? -_____________________.

A. Excuse me, my friend sent me a flower

B. Sorry, but my wife had a car accident

C. Fine, I never go to birthday parties

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93. ________ foster a creative culture, it is important to find the right employees during the recruitment process and bring them into the company.

A. With the purpose of

B. In order that

C. In order to

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94. We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.

A. outstanding

B. plain

C. general

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95. ______ the inverse happens, there will be a surplus of stocks and overstaffing.

A. Where

B. As if

C. If

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96. If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.

A. has been suffering

B. is going to suffer

C. is suffering

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97. Please ______ your hand if you have any question at all.

A. raise

B. rise

C. arise

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98. He refuses to ________ his defeat.

A. acquire

B. achieve

C. acknowledge

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99. On hearing the news of her ______ the major exam again, the girl burst into tears.

A. having failed

B. she failed

C. her being failed

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100. We’ve asked the stand designers we used before to ____ up with some designs for us.

A. come

B. hurry

C. get

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101. _______ you don’t complete tasks, you won’t get promoted.

A. Whether

B. If

C. Although

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102. Sometimes, members of teams _____ obstacles by focusing on solely their own pursuits and goals.

A. create

B. creates

C. creating

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103. ______ with English, Chinese is generally believed to be more difficult to learn.

A. Compared

B. Compare

C. Comparing

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104. Getting managers to vote on that might turn into “Who’s the most popular?”, ____ could deviate from rewarding the employees on their actual performance.

A. where

B. that

C. which

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105. ______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.

A. Standing

B. Stand

C. Stood

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106. Our company maintains a collaborative culture _________ workers are encouraged to be a part of a group.

A. of which

B. on which

C. in which

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107. While modest fear might be healthy for motivation, ______ it can be like overusing a drug, which risks generating harmful side effects.

A. abuse

B. abused

C. abusing

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108. facial expression

A. Non-Verbal Communication

B. Verbal Communication

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109. tone

A. Non-Verbal Communication

B. Verbal Communication

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110. body movement

A. Non-Verbal Communication

B. Verbal Communication

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111. voice

A. Non-Verbal Communication

B. Verbal Communication

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112. gesture

A. Non-Verbal Communication

B. Verbal Communication

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113. touch

A. Non-Verbal Communication

B. Verbal Communication

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

114. eye contact

A. Non-Verbal Communication

B. Verbal Communication

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115. space

A. Non-Verbal Communication

B. Verbal Communication

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116. posture

A. Non-Verbal Communication

B. Verbal Communication

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117. facial expression

A. Non-Verbal Communication

B. Verbal Communication

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118. tone

A. Non-Verbal Communication

B. Verbal Communication

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119. body movement

A. Non-Verbal Communication

B. Verbal Communication

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120. voice

A. Non-Verbal Communication

B. Verbal Communication

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121. gesture

A. Non-Verbal Communication

B. Verbal Communication

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122. touch

A. Non-Verbal Communication

B. Verbal Communication

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

123. eye contact

A. Non-Verbal Communication

B. Verbal Communication

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124. space

A. Non-Verbal Communication

B. Verbal Communication

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125. posture

A. Non-Verbal Communication

B. Verbal Communication

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126. got behind

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

127. lacked money

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

128. got slack on their work

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

129. didn't have enough work-hands

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

130. did not connect with the German colleagues

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

131. were of low efficiency in communication

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

132. worked flexibly

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

133. had to work in the office

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

134. got behind

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

135. lacked money

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

136. got slack on their work

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

137. didn't have enough work-hands

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

138. did not connect with the German colleagues

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

139. worked flexibly

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

140. had to work in the office

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

141. Which of the following is TRUE about a positive culture?_________

A. If workers are satisfied, they will not work hard any more.

B. Once a positive culture is built, it will take care of itself.

C. A positive work culture will give workers more satisfaction.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

142. Positive cultures have _________ to do with leadership vision and values.

A. much

B. little

C. a little

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

143. The phrase “sets the tone” in Para. 3 means _________.

A. determines the quality of a sound

B. establishes a particular style or character

C. decides the shades of a color

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

144. Teams work best when _________.

A. they know what they are expected to do

B. they are supported by the management

C. they earn more money than others

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145. For a workplace culture to be positive, the direction and actions of the business must _________.

A. exclude the core values of the employees and their families

B. be in agreement with the core values of the employees

C. be different from the core values of the employees

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

146. Which of the following is TRUE about a positive culture?_________

A. If workers are satisfied, they will not work hard any more.

B. Once a positive culture is built, it will take care of itself.

C. A positive work culture will give workers more satisfaction.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

147. Positive cultures have _________ to do with leadership vision and values.

A. much

B. little

C. a little

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

148. The phrase “sets the tone” in Para. 3 means _________.

A. determines the quality of a sound

B. establishes a particular style or character

C. decides the shades of a color

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

149. Teams work best when _________.

A. they know what they are expected to do

B. they are supported by the management

C. they earn more money than others

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150. For a workplace culture to be positive, the direction and actions of the business must _________.

A. exclude the core values of the employees and their families

B. be in agreement with the core values of the employees

C. be different from the core values of the employees

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

151. — ________________________________________ — Talk show.

A. What business do they do?

B. Which program did they watch?

C. What is their course about?

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

152. — ________________________________________ — A successful businessman's management experience.

A. What is the talk show about?

B. What do they learn?

C. Why do they have a discussion?

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

153. — ________________________________________ — Achievement.

A. What prize do they get?

B. Which position are they in?

C. What are they obsessed with?

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

154. — ________________________________________ — Listen carefully, think before you speak and manage confl icts diplomatically.

A. What skills do we need in communication?

B. What shall we do in a talk show?

C. What talents shall we carry with us?

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

155. — ________________________________________ — Training.

A. What is a good way to upgrade ourselves?

B. What is the most important strategy in success?

C. What is the purpose of our business?

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

156. — ________________________________________ — Talk show.

A. What business do they do?

B. Which program did they watch?

C. What is their course about?

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

157. — ________________________________________ — A successful businessman's management experience.

A. What is the talk show about?

B. What do they learn?

C. Why do they have a discussion?

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

158. — ________________________________________ — Achievement.

A. What prize do they get?

B. Which position are they in?

C. What are they obsessed with?

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

159. — ________________________________________ — Listen carefully, think before you speak and manage confl icts diplomatically.

A. What skills do we need in communication?

B. What shall we do in a talk show?

C. What talents shall we carry with us?

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

160. What is necessary in creating an innovation culture?_________

A. Communication.

B. Courage.

C. Imitation.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

161. How does 3M create its innovation culture?_________

A. Put innovation at the heart of strategy.

B. Define jobs around innovation.

C. Recognize innovation in every part of the company.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

162. The word “prerequisite” in Para. 3 probably means _________

A. required as a prior condition

B. going after something

C. prior to request

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

163. The formation from idea to innovation needs _________.

A. discussion and revision

B. failure and courage

C. support and cooperation

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

164. Which is NOT mentioned in the creation of innovation?_________

A. Put innovation into effect.

B. Develop innovation in every part of the company.

C. Put innovation in the extremely key place of the strategy.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

165. What is necessary in creating an innovation culture?_________

A. Communication.

B. Courage.

C. Imitation.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

166. How does 3M create its innovation culture?_________

A. Put innovation at the heart of strategy.

B. Define jobs around innovation.

C. Recognize innovation in every part of the company.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

167. The word “prerequisite” in Para. 3 probably means _________

A. required as a prior condition

B. going after something

C. prior to request

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

168. The formation from idea to innovation needs _________.

A. discussion and revision

B. failure and courage

C. support and cooperation

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

169. Which is NOT mentioned in the creation of innovation?_________

A. Put innovation into effect.

B. Develop innovation in every part of the company.

C. Put innovation in the extremely key place of the strategy.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

170. Alison doesn't feel good about the meeting yesterday.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

171. Alison and Sean attended the meeting together.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

172. Alison has a communication problem with Sean.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

173. Sean thinks Alison is not a good employee.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

174. Alison doesn't agree with Sean's suggestion dealing with John.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

175. Alison doesn't agree with Sean's suggestion dealing with John.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

176. Confirming reception of the sent messages means ____________.

A. the messages are sent to the right receivers.

B. the messages are correctly understood.

C. the messages are correctly written.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

177. In the famous British Army Commander story, it was probably at the step of ____________ that went wrong in the communication chain.

A. decoding

B. sending

C. conceiving

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

178. Chinese Whispers is ____________.

A. a person who whispers in Chinese

B. a game to pass message around in a whisper

C. the fact that Chinese people who don't normally talk very loudly

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

179. Allocative failure does NOT happen when ____________.

A. the right information goes to the right place

B. a company gathers false information

C. the correct information is not received by the right person

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

180. Which of the following cases belongs to human failure?

A. Increasing customer complaints.

B. Adequate communication between departments.

C. Decreasing creativity across departments.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

181. Confirming reception of the sent messages means ____________.

A. the messages are sent to the right receivers.

B. the messages are correctly understood.

C. the messages are correctly written.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

182. In the famous British Army Commander story, it was probably at the step of ____________ that went wrong in the communication chain.

A. decoding

B. sending

C. conceiving

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

183. Chinese Whispers is ____________.

A. a person who whispers in Chinese

B. a game to pass message around in a whisper

C. the fact that Chinese people who don't normally talk very loudly

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

184. Allocative failure does NOT happen when ____________.

A. the right information goes to the right place

B. a company gathers false information

C. the correct information is not received by the right person

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

185. Which of the following cases belongs to human failure?

A. Increasing customer complaints.

B. Adequate communication between departments.

C. Decreasing creativity across departments.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

186. The 35 employees who had come together for a team building event were young, smart and passionate.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

187. Most of the 35 employees were good solution sharers and knew well about teamwork.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

188. The place of this team building event was not a normal cafeteria.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

189. There were many filled balloons in the cafeteria.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

190. All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

191. In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons with their names.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

192. In the third round, the employees were required to share the name information on each balloon they got.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

193. According to the summary addressed by the team leader, the conclusion “everybody's business is nobody's business” could be drawn.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

194. Sometimes it is success-hindering that you do not share when you work in a team.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

195. The 35 employees who had come together for a team building event were young, smart and passionate.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

196. Most of the 35 employees were good solution sharers and knew well about teamwork.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

197. The place of this team building event was not a normal cafeteria.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

198. There were many filled balloons in the cafeteria.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

199. All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

200. In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons with their names.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

201. In the third round, the employees were required to share the name information on each balloon they got.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

202. According to the summary addressed by the team leader, the conclusion “everybody's business is nobody's business” could be drawn.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

203. Sometimes it is success-hindering that you do not share when you work in a team.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

204. extra bonus

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

205. push money

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

206. employee of the month

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

207. fun activities

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

208. dividend

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

209. vote on the most helpful employee

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

210. special fun days once or twice a year

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

211. a pay incentive every month

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

212. extra bonus

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

213. push money

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

214. employee of the month

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

215. fun activities

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

216. dividend

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

217. vote on the most helpful employee

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

218. special fun days once or twice a year

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

219. a pay incentive every month

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

220. Kevin: loves playing computer games

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

221. Stacy: too busy to wash clothes; always goes to the laundry

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

222. David: an environmentalist; interested in reading very much

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

223. Alice: food lover

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

224. Stephen: wants to give his bride a surprise

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

225. Emma: loves reading and wants to be a book owner

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

226. Kevin: loves playing computer games

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

227. Stacy: too busy to wash clothes; always goes to the laundry

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

228. David: an environmentalist; interested in reading very much

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

229. Alice: food lover

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

230. Stephen: wants to give his bride a surprise

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

231. Emma: loves reading and wants to be a book owner

A. an extra-days holiday

B. leave an hour early

C. vouchers for stores

D. E-book reader

E. Playstation 4

F. book card valued $500

G. free laundry coupon

H. restaurant gift card

I. two nights at a beach resort

J. company lunches

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

232. The word “change” is the essence of what is happening in the world today.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

233. In order to survive, every industry has to go through dramatic changes.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

234. Scholars seldom discuss change management.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

235. If you do not admit that change happens, it will only make things more difficult for you.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

236. Change is a time when people are confident about their skills and capabilities.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

237. flexible

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

238. aware

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

239. optimistic

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

240. stiff

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

241. adaptable

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

242. conservative

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

243. alert

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

244. open

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

245. rigid

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

246. The word “change” is the essence of what is happening in the world today.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

247. Scholars seldom discuss change management.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

248. Change is a time when people are confident about their skills and capabilities.

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

249. flexible

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

250. aware

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

251. optimistic

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

252. stiff

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

253. adaptable

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

254. conservative

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

255. alert

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。

256. rigid

答案：请关注【精英搜题】微信公众号，发送题目获取正确答案。