福建开放大学管理英语2作业答案

管理英语2

学校: 福建开放大学

平台: 国家开放大学

题目如下：

1. —I’m terribly sorry that I’ve spilled some coffee on the table. — _________________.

A. I don’t care

B. It doesn’t matter

C. Don’t be sorry

答案: It doesn’t matter

2. — Do you mind if I record your lecture? — _________________. Go ahead.

A. Never mind

B. No, you’d better not

C. Not at all

答案: Not at all

3. — I was worried about my math, but Mr. White gave me an A. —_________________.

A. That’s an easy course.

B. Congratulations!

C. Mr. White is very good.

答案: Congratulations!

4. We think that Smith should be told about his ______ condition as soon as possible.

A. physic

B. physics

C. physical

答案: physical

5. More than 30 people ______ the position.

A. applied for

B. applied to

C. applied in

答案: applied for

6. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Good Communication Skills -Key to Any Success 1.Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered. The steps for good communication skills: Know what to say. Understand clearly the purpose and intent of your message. 2. Know how to say. Begin by making eye contact, which shows confidence. Then pay attention to your body language. 3. Listen. After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension. 4. Reach understanding. To communicate well is to understand and be understood. More Tips for Developing Good Communication Skills: 1. The better you are able to express yourself, the better your ability to communicate. 2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views. 3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding. 4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking. When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals. 1. A message must be understood, interpreted or delivered correctly with communication. 2. When you talk with others you can pay little attention to your body language. 3. The better you are able to understand others, the better your ability to communicate. 4. Before stating your opinions, you’d better let the speaker finish his or her talking first. 5. Don’t argue or debate with others if you feel angry or displeased.

答案: F# F# F# T# T

7. —Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.

A. I hate concerts

B. I’ll go with you

C. I wish I could

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8. He was always ______ in sharing his enormous knowledge.

A. generous

B. generation

C. generate

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9. He is ________ this company.

A. in charge of

B. in the charge of

C. under the charge of

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10. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.Thank you so much for your generous hospitality. A. 真的非常感谢您的帮助。 B. 非常喜欢这里宜人的环境。 C. 非常感谢您的盛情款待。 2. A true friend is someone who reaches for your hand and touches your heart. A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。 3. I don’t know why he is late, he might have had an accident. A. 我不知道他为何迟到，可能遇上了事故。 B. 我不知道他为何没有迟到，很有可能遇上了事故。 C. 我不知道他为何迟到，一定是遇上了事故。 4. They are willing to understand their partner’s position first before trying to get understood. A. 在得到合作对方理解后，他们才愿意理解合作伙伴的立场。 B. 在得到合作对方理解前，他们愿意先理解合作伙伴的立场。 C. 他们愿意去了解对方的立场但必须先想明白。 5. The more familiar interviewing feels to you, the less anxiety you will feel with the process. A. 你对面试越熟悉，在面试过程中你的焦虑就会越少。 B. 面试中熟人多，面试过程中你焦虑也会少。 C. 你熟悉面试多一点，面试中的麻烦就会少一点。

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11. — — My name is Helen, and I was born in 1980. My major was electrical engineering.

A. Tell me your name, please.

B. Tell me a little bit about yourself, please.

C. Tell me how old you are, please.

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12. —May I ask you why you left the former company？ —

A. Because I'm very co-operative and have good teamwork spirit.

B. Because I want to change my working environment and seek new challenges.

C. Because I have worked for two years with an American Company.

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13. — ？ — I have worked for IBM for 3 years.

A. Do you like your work in IBM?

B. What is your working experience?

C. Why do you decide to leave IBM?

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14. Hiring the right employee ________ you ________ a thousand times over in high employee morale.

A. pays…off

B. take…off

C. pays…back

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15. ________ a company really wants is a can 成人学历 didate ________ has the right skills.

A. What…that

B. That…what

C. That…that

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16. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 The old saying “practice makes perfect” applies to interviewing too. Conduct practice interviews with a friend or family member, and ask for their feedback. You can also record or videotape your responses you can review your answers and check your body language. Prepare answers to commonly interview questions. Doing so will help you analyze your background and qualifications for the position. Also prepare a list of questions you want to ask the interviewer. Remember, you aren't trying to get the job - you are also interviewing the employer to assess this company and the position are a good fit for you. The more you practice, the more self-assured you will feel walking in to the interview. Your answers will feel natural, and interviewers will be impressed by your .

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17. — Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it. —

A. Sure, you can. Take it easy.

B. I’m sorry to hear that.

C. That’s all right.

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18. —What starting salary do you expect? —

A. I'd like to start on Monday next week.

B. I expect to get a salary increase.

C. I'd like to start at ￥5000 a month.

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19. —Should I leave earlier tomorrow morning? —______________________

A. Yes, it’s better to leave earlier to avoid the morning traffic.

B. Yes, you will.

C. No，you shouldn’t.

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20. —______________________ —In total, it should be about 15,000 RMB for the three-daytraining.

A. How much have you budgeted for the training?

B. How long will the training last?

C. How much has the training cost?

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21. —______________________ —Everything is going smoothly.

A. Is everything terrible?

B. What do you think of everything?

C. How is everything going?

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22. Anyone who has worked here for over three years is for sick pay.

A. veteran

B. eligible

C. similar

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23. American young people would rather ______ advice from strangers.

A. get

B. getting

C. got

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24. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. 1.Cross training is training an employee to do a different job in a different company. 2. Cross training is beneficial not only for managers but also for employees. 3. Cross training can apply to almost any position and almost any industry. 4. Not all employees are suitable to be cross trained. 5. You can decide which employees to be cross trained according to their age.

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25. —Any suggestions for the project? —______________________

A. I need your advice on it.

B. I advise you to put more hands in this project.

C. Thanks for your suggestions.

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26. ______ you prepare cross training plans, you need to consider both the company benefits and the employee benefits.

A. Although

B. Even if

C. As

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27. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents. Elainehas accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her tocolleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she’ll do or say when she meets them. Mark has a degree similar to Elaine’s, and has just been hired by Gooseneck. On his first day, he learns thathis job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue. Which situation would you rather be in, being thrown into the thick of things with no trainingor being trained to preparefor the work you’re going to do? 1.What are PPHC and Gooseneck? A. They are two companies that do similar business. B. They are two organizations that do different community work. C. They are two organizations that do similar community work. 2. Which degree does Elaine have? A. Psychology degree. B. Physiology degree. C. Sociology degree. 3. Which of the following statements is TRUE according to the passage? A. Elaine has done this type of community work so her organization doesn’t provide staff training. B. Markhas a clear idea of his job after the training. C. Mark knows his training comes to an end. 4. How is Mark trained to be prepared for his work? A. Mark spends two days on family visits with experienced staff members and discuss with them. B. Mark role-plays some situations with other staff members and gets some direct instruction from them. C. Both A and B. 5. What is the main idea of the passage? A. The importance of training. B. Different training ways. C. Elaine’s and Mark’s work experience.

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28. — Let’s make plan first for our events, shall we?. — ________________

A. Yes, we do.

B. OK, let’s do it.

C. I’d like to.

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29. — What kind of event are you going to plan? —

A. I am a student.

B. A birthday party for my brother.

C. I really love it.

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30. — ? — It will be held on the 3rd floor of Shakiraton Hotel.

A. When will you give a speech

B. Do your speech still go on

C. What is the address of your speech

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31. The success of our event is____ to the sponsor.

A. related

B. based

C. intended

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32. Let’s ______ our plan.

A. start

B. started

C. starting

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33. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the detail. A．不论是周年庆典、体育赛事或者退休会，也不论你有多少时间，你的活动的成功 在于细节。 B．不论是周年庆典、体育赛事或者退休会，也不论你有多少时间，你的活动都必须十分详细。 C．不管是周年庆典、体育赛事或者退休会，还是已付出都少时间，你所组织的活动都要很详细。 2. They have disagreement on the plan of celebrating the founding of the community. A．他们对公司的成立资金都有不同意见。 B．他们对庆祝公司成立的方案有异议。 C．他们为了庆祝公司成立的方案而争吵。 3. You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing. A．你希望所有的参加者离场后都会记得你曾经花了很长时间来强调的这个关键的信息。 B．你希望所有的人离开后都会记得你所传达的主要信息和要义，而那些正式你长时间不断加强和提高的。 C．你想要每个人在参加活动时都记得你花了很久强调的关键的信息。 4. This involves identifying the high-level reasoning behind your intentions for the event. A．这也包含了此次活动的主要目的和意义。 B．这些都是用来识别此次活动与其他不同活动的主要的区别。 C．这就包括了弄明白你举办次活动目的背后的高层次的推理。 5. I think what should be done is to create more job opportunities for students. A．我认为我们更需要为学生们创造更多的工作机会。 B．我认为我们将来要给学生们更多机会。 C．我认为我们已经给了学生们更多的工作机会。

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34. — How do you think of the theme of our event? — ________________

A. It’s pretty good.

B. I feel so sorry about that.

C. I’d like to have some tea.

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35. — Your plan is perfect and I believe that it will be a great success . — ________________

A. Yes, it is.

B. Thank you very much.

C. I don’t think so.

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36. Your long-term success in event planning will be based the experience you had.

A. to

B. on

C. of

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37. They have disagreement __the plan of celebrating the founding of the community.

A. on

B. in

C. /

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38. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Successful events don't just happen - they're the result of . The the event, the bigger the plan. Just because Christian events are usually run by volunteers doesn't mean you can get away with less planning. The more effort you put in beforehand, the more successful your event will be.Here are the key issues you need to think about when planning your event. Choose an event people want to come to.You don't want people coming to your event just because they're supporting their church. You want them to come because they want to be there, because the event is so compelling they can't afford to it. it's a concert or teaching event, a visiting speaker or a drama production, make sure the content will the people you expect to be there...............

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39. — Our company is doing a customer service questionnaire .May I take you a moment? — .

A. It doesn’t matter

B. By all means

C. I have no idea

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40. — Would you mind filling the questionnaire for me? — ________________

A. No problem. Just give me your questionnaire.

B. Sorry,I can’t go there.

C. I really appreciate that.

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41. — Thank you very much for answering our questions. It really helps our market research a lot. — ________________

A. I am sorry to hear that.

B. It’s my pleasure.

C. I don’t think so.

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42. Our company will _____the customers’ suggestions.

A. respond

B. responding to

C. respond to

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43. The Jiahe Community Service Center is about to ______ service for residents.

A. provided

B. provide

C. providing

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44. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Questionnaires: Advantages & Disadvantages Every coin has two sides and questionnaires are no different. With questionnaires, the advantages outweigh the disadvantages. Advantages of Questionnaires Compared to face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents. Also, questionnaires are easy to analyze, and computer software can easily complete data entry and make tables for nearly all surveys. Questionnaires are familiar to most people as nearly everyone has had some experience completing one. Questionnaires reduce bias when there are no clues to affect the respondents. Disadvantages of Questionnaires One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results. Another disadvantage is they provide little flexibility for the respondents. What’s more, many times the respondent is not the same person you sent the questionnaire to. Finally, questionnaires are not suitable for some people. For example, a survey to a group of poorly educated people might not work because of reading problems. 1.The advantages of questionnaire are more than disadvantages. 2. Questionnaire is the cheapest way for collecting data from respondents. 3. Questionnaires have the advantage of being analyzed easily through the computer software. 4. Questionnaire is suitable for everyone. 5. The respondent is usually the same person you sent the questionnaire to.

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45. — What’s your view on our questionnaire? — ________________

A. I’d like to go there.

B. With my pleasure.

C. First of all .We’d better change our question order.

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46. I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.

A. point out

B. point at

C. point in

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47. ____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.

A. Compared to

B. Comparing

C. Compare

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48. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time. Keep your questionnaire simple and visually attractive Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind: Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read. Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines. White space: Ensure that there is space between questions and sections and don’t make margins too small. Keep questions brief and easy to understand Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire. Make sure questions are in the right order You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions. Use open-ended questions properly Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and e 国家开放大学 ffort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire. In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions. 1.The questionnaire contains following elements except? A. Text. B. Paragraph. C. Address 2. In order to keep your questionnaire visually attractive, you should A. Choose different font styles in a questionnaire. B. Write long paragraphs instead of short ones. C. Leave enough space between questions and sections. 3. You should start your questionnaire with _______ questions and then move to _______ ones. A. general, specific B. specific, general C. short, long 4. What could be the best title for this passage? A. Designing an Effectiv 渝粤教育 e Questionnaire. B. Questionnaire is the best way to collect data from many people. C. Questionnaire benefits our life. 5. Which of the following statements is NOT correct? A. Questionnaire design skills can be learned in a short time. B. Open-ended questions cannot provide more detailed information, so you’d better not use too many open-ended questions in one questionnaire. C. It’s worth taking the time to develop a well-designed and participant-friendly questionnaire.

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49. — Can you stay here longer? — , but I have to be back tomorrow.

A. I’d love to

B. No, thank you

C. I’m afraid not

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50. — How do you like living in Beijing? — .

A. It’s different from living in America

B. I have no idea

C. I love it. Beijing is such a beautiful city

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51. — I am sorry. Now what were we talking about? — .

A. Never mind

B. I don’t remember, either

C. You were saying that you used to be a teacher

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52. They have learned about ______ in recent years.

A. several hundreds English words

B. hundreds of English words

C. hundred of English words

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53. — Did the medicine make you feel better? — No. The more , I feel.

A. medicine I take; and the worse

B. medicine I take; the worse

C. I take medicine; worse

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54. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt’s house, and he brought it back home with him. Mary loved it and immediately tried to play it. After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin. One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn’t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gave her the violin----she called it the Erio Sound. 1.Mary’s father . A. bought the violin from a shop B. borrowed the violin from a friend C. got the violin from his aunt 2. Mary began to need a better violin when she was about . A. 10 B. 11 C. 12 3. The man at the concert told Mary’s parents that . A. she had real talent B. her voice was very good C. She needed a better teacher 4. Mary when she was 16. A. graduated B. set up her own group C. had a new violin 5. Eric Sound was the name of . A. Mary’s violin B. Mary’s music group C. Mary’s friend

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55. — This jacket is so good. ? — It’s 200 yuan. I can give you special 20% discount on it.

A. Is it expensive

B. How much is it

C. What color is it

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56. The music like the singing of a bird.

A. hears

B. listens

C. sounds

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57. Look! __________.

A. Here are the bus comes

B. Here comes the bus

C. The bus here come

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58. 二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1.A man and his wife had a small restaurant near a station. A. 一个男人和他的妻子在靠近车站的小饭馆里吃饭。 B. 一个男人和他的妻子有一个车站饭馆。 C. 一个男人和他的妻子在靠近车站的地方开了家小饭馆。 2. On the last day of the old year, there is a family dinner. A. 在老年人的最后日子，通常有一顿家庭餐。 B. 在即将过去的一年的最后一天，会有一次家庭聚餐。 C. 在过去的日子里，经常有家庭聚餐。 3. A few minutes later the doctor came out of his room for the third time. A. 几分钟后，医生第三次从他的房间走出来。 B. 医生在迟到的几分钟后，终于从他的房间走出来为了第三名。 C. 几分钟后，医生来到他的房间第三次。 4. You can see many interesting things on your way. A. 你能看见许多有趣的东西在你回家的路上。 B. 一路上你能看见许多有趣的事情。 C. 你能看见许多好玩的东西在车上。 5. Having patience with your customers and with yourself will go a long way in winning over hostile customers. A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。 B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。 C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。

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59. —Why do you look unhappy 渝粤文库 . What’s the matter? — .

A. I’m satisfied with the good performance of the radio I’ve just bought.

B. I’m glad to have bought this radio at such a price.

C. I’m rather disappointed with the poor quality of the radio I’ve just bought.

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60. — — Neither do I. Look at our community, it is such a mess.

A. Our service center don’t offer much help for us.

B. I really don’t think our service center is satisfying.

C. I’m slightly satisfied with our service center.

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61. —Hello, is that service center? The elevator of our apartment doesn’t work. —

A. Oh, I don’t know what’s wrong with it.

B. Sorry, I’ll have it checked out at once.

C. Ok, I see.

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62. We are under ______ to finish the task within such limited time.

A. line

B. pressure

C. expectation

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63. It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy.

A. suggesting a possible solution

B. suggest a possible solution

C. suggested a possible solution

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64. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Imagine this situation: you have bought a faulty item from a shop and you take back to complain. You go directly to the shop assistant and tell them your problem. They say they cannot help you, makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULT: This will do you no , like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time they may be powerless to take any action or provide you a solution. So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.

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65. —Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant? —Waiter:

A. I’m really sorry about that.

B. I don’t think it’s hard.

C. You’ll get it next time.

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66. The heating system of our apartment broke down so I made a ______ call to the community service center.

A. discussion

B. complaint

C. praise

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67. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers: Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour. Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career. 1.At whom do angry customers tend to aim their dissatisfaction and complaints? A. staff members B. company managers C. those who accompany them 2. When a customer shouts rudely at you, you should . A. argue back and protect yourself B. keep quiet and leave the customer alone C. keep calm and listen carefully to the customer 3. The underlined sentence “Use your ears more than your mouth” means . A. Your mouth is not more important for you than your ears. B. You should listen more than you speak. C. You should talk more than you listen. 4. When dealing with an angry customer, which is NOT the right attitude? A. Be concerned. B. Be patient. C. Be amused. 5. Which of the following statements is true according to the passage? A. When the customers complain, you needn’t listen carefully. B. You needn’t say sorry to those angry customers. C. You should relax yourself and try to understand the angry customers.

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68. —How did your talk with the community resident go? 　　 —________ He seemed to accept my explanation，but he didn’t sign his name here .

A. Perfect!

B. I’m not sure.

C. That’s right.

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69. —Would you mind answering some questions about your annual report? 　　 — ________.

A. Yes, with great pleasure

B. No, I’m afraid I can’t make it

C. No, as long as it doesn’t take long

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70. —Good morning, Sunshine Community Center! May I help you? — .

A. I’d like to book one air ticket

B. I’m glad to introduce myself to you

C. I need a plumber to repair the water pipe in my kitchen

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71. I’m confident in these as long as we ________ the needs of the community residents and improve our service quality.

A. keep an eye on

B. keep an eye at

C. keep eyes on

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72. People ______ find useful information from the annual report.

A. had to

B. dared

C. could

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73. 二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 An annual report provides information about an organization. People read annual reports in different ways. Some even to start at the back and work their way to the beginning. It makes difference how you read them as long as you get the essential points of the business and its financial condition. However, there is a good way to solve these reports that is most efficient and most effective. You can’t possibly go any further in your research knowing what the company does! How can you insure that you have understood the report? Just ask yourself if you understand what the company does and who its customers are.

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74. — ? — It costs us ten thousand dollars.

A. How many does the printing of the annual report cost

B. What does the printing of the annual report make

C. How much does the printing of the annual report cost

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75. The new year is just _________.

A. in corner

B. around the corner

C. outside the corner

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76. 二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the co 广东开放大学 mpany’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, financial statements and operation analysis. ● Chairman’s Letter Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company. ● Operation Analysis The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues. ● Financial Statements The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually consists of the following three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement. 1.An annual report of a company provides some information about its business performance for certain people. 2. People can know everything of the company from the annual report. 3. An annual report usually includes chairman’s letter, financial statements and operation analysis. 4. A chairman’s letter should include the strategic direction moving forward. 5. This passage is mainly about the main parts of an annual report.

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